Privacy Policy - Temp

Privacy Policy – Redden Family Real Estate

Effective Date: January 2026

Redden Family Real Estate ABN 46 169 052 653

Redden Family Real Estate (RFRE) (we, us, our) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy applies to clients, customers, vendors, landlords, tenants, buyers, sellers, website users, contractors, suppliers and job applicants. A copy of this Privacy Policy is available on our website: www.reddenfamily.com.au

This Privacy Policy may be revised, updated or replaced from time to time. Any changes will be effective once published on our website.

Employee records are handled in accordance with the employee records exemption under the Privacy Act.

What information do we collect?

We collect personal information that is reasonably necessary for our business activities, including:

• name, address, email address and telephone number;
• identification details;
• financial and banking information;
• property ownership, tenancy and transaction information;
• employment and application details;
• marketing preferences;
• Enquiry details and communication records.

Sensitive information is only collected where permitted by law or with consent.

Why do we collect this information?

We collect, use and disclose personal information to:

• provide real estate and property services;
• manage sales, leasing and property transactions (including dealing with tenants in the sale of tenanted properties);
• comply with legal and regulatory obligations;
• communicate with you and provide marketing communications (with opt-out options);
• operate and improve our business systems;
• manage complaints and disputes.

How we collect personal information?

We collect personal information directly from you when you:

• enquire about, buy, sell, or inspect a property;
• attend inspections or auctions;
• complete forms or online enquiries;
• apply for employment; or
• interact with us via phone, email, website or social media.

We may also collect information from third parties such as government registers, advisors, service providers or publicly available sources, where permitted by law.

Automated Decision Making (ADM)

ADM is where:

1. a computer program makes, or does a thing that is substantially and directly related to making, a decision; and
2. the decision could reasonably be expected to significantly affect the rights or interests of an individual.

Personal information used in ADM-related systems includes:

• name, address, email address and telephone number;
• property ownership, tenancy, inspection and transaction details;
• enquiry details submitted via our website or social media platforms;
• communication history (including emails, messages, reviews, notes and enquiry records);
• marketing preferences, review feedback and interaction history;
• internal reference numbers, system identifiers and workflow status data.

Decisions made solely by automated means:

None.
We do not use computer programs to make decisions solely by automated means that could reasonably by expected to significantly affect the rights or interests.

Decisions supported by automation (with human oversight):

Automation may be used to assist staff by:

• capturing and routing enquiries from websites and social media;
• generating automated acknowledgements or responses;
• organising and displaying customer and property information;
• sending review requests and reminders;
• analysing and presenting feedback and review data;
• generating reminders, alerts and workflow prompts;
• producing reports and analytics;
• assisting with record-keeping and compliance workflows.

All decisions that may affect an individual’s rights or interests are ultimately made by our staff and are not made solely by automated means.

Information disclosed:

We will use and disclose personal information only for the purposes of which it is collected in accordance with the Act, including:

• providing services and customer support,
• maintaining and updating our records;
• verifying information with third parties where required;
• complying with legal obligations or government authority requirements.

Overseas Disclosure

We may store or process information using cloud-based systems or service providers that are located outside Australia, including but not limited to the United States and Singapore.

In particular

• We use a customer relationship management (CRM) platform whose headquarters are in Solon, Ohio, United States. Personal information processed by this provider on our behalf may be stored or accessed in the United States and other locations where this provider operates.
• We use a provider for managing our reviews and enquiry automation. This providers headquarters is in Palo Alto, California, United States. Personal information processed by this provider on our behalf may be stored or accessed in the United States and other locations where this provider operates.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles and applicable Australian privacy laws.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies do not generally identify individuals.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, (excluding sensitive information), for marketing purposes unless you opt out. You may opt out at any time.

Access and correction

You may request access to, or correction of, personal information we hold about you. Requests should be made to our Privacy Officer. A reasonable fee may apply where permitted.

Complaints

If you believe your privacy has been breached, please contact our Privacy Officer. We will investigate and respond in accordance with our complaints process. You may also contact the Office of the Australian Information Commissioner.

Contact Us

Privacy Officer
Redden Family Real Estate
(02) 68844036
Email: [email protected]

The Office of the Information Commissioner can be contacted as follows:
Phone enquiries: 1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT
Online enquiries: Enquiry form
Post: GPO Box 5288
Sydney NSW 2001
Fax: +61 2 9284 9666

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.